FAQs - Mikayla Reynaud

FAQs

Images 

How will I receive my photos?

In an online, password protected viewing gallery. From here you can download, share and order prints. 

Do you edit the photos and will I get all of the photos?

No, all the photos you receive will be edited unless otherwise stated. I do this because editing is part of the process and part of what makes photographers styles so unique. I also do not make a guarantee on quantity of photos or poses, I give you the best of the photos taken. 

When will I get to see my photos?

The standard processing time is 3-4 weeks, in some cases during the wedding season it can take up to 6 weeks. If you order prints online it may take additional time depending on processing and shipping. 

What if I don’t like my photos?

I try to do my best in setting the expectations, styles and communication in place in order to avoid this. Unfortunately sometimes there are miscommunications, misunderstandings and differences in artistic opinion. My contracts handle this in detail but there is a lot of faith involved when hiring a photographer.

What are my usage rights for the photos? 

Your rights to the photos are outlined in the contract you sign before our shoot. As the photographer I retain all rights to the photos but if you can use them for personal use.

Pricing and Policy

What types of shoots do you do?

I do them all! If you don't your shoot style under my services category, feel free to contact me and we can set up a personalized package that meets your needs.

How did you create your prices? 

My prices are based upon the estimates hourly rate it will take to shoot, process and deliver your images. Some packages are priced to include a second shooter.

Why do you require a non-refundable deposit? 

This is paid at the signing of the contract. I require this because my time is my work and I also need to pay bills. By paying a deposit, this ensures that if a client cancels on me that I have not completed all of the prep work or turned down potential clients and am not loosing money.

Why do you require a contract?

I require a contract simple to have everything in writing. I find this helps meet everyone expectations, communicate clearly everyone’s needs and outline clearly the usage rights of the images.

Why should I pay you the total before the wedding/event when you have not worked yet? 

This is to make sure that yes, you are still getting married/having this shoot and that I will be the one photographing it. I find that during weddings or shoots, things tend to get out of hand and no one wants to pay the bill right after tying the knot. This is a common practice and helps ensures all needs are met and everything is communicated clearly.

What if I don’t like any of your packages?

These packages are just general packages create to meet most customer’s needs. If you want a specialty package please feel free to contact me and we can discuss what would be best for your big day.

Do you travel and does that cost extra?

I do and it does! This is also outlined more clearly in the event contract. For all events, the first 120 miles round-trip of travel are included. All miles in excess of 120 miles round-trip are charged at $ 0.54 per mile.

Do you work with an assistant?

Sometimes I do. Most of the time its just me, but for the larger weddings I usually have a second shooter.

Where do you get your assistants/second shooters?

I use people I know, trust, and have worked with in the past as my second shooters

Do you provide hair and makeup services?

I wish I could, but my skills are behind the camera, I would recommend hiring a professional if you don’t feel comfortable doing it yourself.

How do I order my wedding album?

This will involve a little back and forth. I will make a first draft for you to view, provide edits and critiques and then I will submit a final draft with your approval.

I really want to hire you, but I can’t afford you. What can I do?

Contact me! And we can talk about what we can do and what would be the best for your special day.

Can I assist/intern  or collaborate with you? 

Contact me! I'm always down to meet other photographers and work on projects together.

Standard Policy

With all packages you receive the edited digital files in an online viewing gallery that is password protected. From there you can share this gallery with friends, family and download your images for your personal use as long as it falls under the guidelines outlined in our contract.